Privacy policies

Last updated: 9 of July 2025.

1. DATA CONTROLLER

ANIMUA, S.A., located at Plaza Urquinaona, number 1, Principal Second (08010) Barcelona, Tax ID A08520876, contact email info@hotelneri.com.

2. PERSONAL DATA

The data controller will collect only personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed, as applicable.

The user guarantees the authenticity of the data provided and will be solely responsible for any false or inaccurate statements.

This website may contain links to external pages. The data controller assumes no responsibility for the contents or any other aspect related to these external pages.

The data controller reserves the right to modify this privacy policy at its discretion or due to legal, jurisprudential, or doctrinal changes by the Spanish Data Protection Agency or relevant European authorities. Use of the website after these changes implies acceptance of them.

3. PURPOSES OF PROCESSING

Personal data received will be processed for the following purposes, as applicable:

• Inquiry and, if applicable, investigation and response to received messages.
• Management of the reservation and invoicing, including control and processing of the reservation, client contact, and invoice collection management.
• Registration and control of visits to the Hotel facilities.
• Management of special requests, preferences, or food intolerances communicated in the reservation.
• Prevention, detection, and control of abuses and fraud committed on or through the website.
• Management of compliance with legally established obligations.

4. LEGAL BASIS FOR PROCESSING

The legal basis for processing personal data will be the execution of pre-contractual measures and the contract, for the following purposes:

• Inquiry, investigation, and response to received messages.
• Reservation and invoicing management.
• Management of special requests communicated in the reservation.

Processing is necessary for the data controller to apply pre-contractual measures and comply with contractual obligations.

Additionally, the legal basis will be the fulfillment of a legal obligation for:

• Reservation and invoicing management.
• Management of allergies or food intolerances communicated by the data subject.
• Compliance with legal obligations.

The legal basis may also be the user’s consent when given for managing food preferences.

The user can withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

Finally, the legal basis for the processing of personal data will be the legitimate interest of the data controller in the following cases:

• Consultation and, where appropriate, investigation and response to the messages received. The legitimate interest is based on the will of the data controller to manage the messages that the user has voluntarily sent.
• Registration and control of visits to the Hotel's facilities. The legitimate interest is based on ensuring the security of its facilities, as well as the goods and the people present in them.
• Prevention, detection and control of abuses and frauds committed on the website or through it. The legitimate interest is based on the will of the data controller to maintain the website as a secure website.

5. RECIPIENTS

ANIMUA, S.A. will not communicate personal data to third parties except where legally obligated or with subcontracted third parties.

6. DATA RETENTION PERIODS

When the legal basis for the processing consists of the fulfilment of the legal obligations of the data controller, the data shall be retained for the entire period of time stipulated by the applicable law.

On the other hand, in the event that the legal basis for the processing consists of the performance of the contract and the legitimate interest of the data controller, the data shall be retained for the entire period of time necessary to fulfil these purposes.

Notwithstanding all of the above, in any case, the personal data shall be retained for the entire period of time during which liabilities may be claimed from the data controller as stipulated by the applicable law, proceeding, where appropriate, to the blocking of the data until the corresponding statute of limitations has expired.

7. USERS’ RIGHTS

You may exercise your rights of access, rectification, deletion, restriction, opposition, and portability by sending a written request to Plaza Urquinaona, 1, Principal Second (08010) Barcelona, or email rgpd@animua.com.

Specifically, you may:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request the erasure of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
• Exercise the restriction of data processing when any of the conditions provided for in data protection regulations are met.
• In certain circumstances and for reasons related to your particular situation regarding the processing of your data, data subjects may object to the processing. In such cases, the data controller will stop processing the data, except for compelling legitimate grounds, or for the exercise or defense of possible claims.
• Obtain human intervention, express your point of view and challenge automated decisions made by the data controllers, if applicable.
• Request the portability of your data.

If dissatisfied, you may file a complaint with the Spanish Data Protection Agency (www.aepd.es).